This policy applies to subscriptions to Smart Jewelry POS, a software service operated by SJ Tech (“we”, “us”). By subscribing, you agree to this policy.
1. What we sell
Smart Jewelry POS is an online software subscription. We do not sell or ship physical goods. All plans are billed monthly in Pakistani Rupees (PKR).
2. Delivery of service
- Your account is created instantly when you register at app.smartjewelrypos.com.
- Every new account starts with a 30-day free trial. No card or payment details are needed to start it.
- When you pay for a plan, your subscription is activated or renewed immediately after we receive payment confirmation. You will receive a confirmation email at your registered address.
- If your account is not active within 24 hours of a successful payment, contact support@smartjewelrypos.com or call +92 309 5534555.
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3. Billing
- Subscriptions run month to month. We email you an invoice 5 to 7 days before each renewal date.
- You can pay by debit or credit card through Bank Alfalah’s secure payment page. We never see or store your full card number.
- If a renewal invoice is not paid by its due date, your account may be suspended until payment is made. Your data is not deleted while suspended, subject to section 7.
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4. Cancellation
- You can cancel at any time by emailing support@smartjewelrypos.com from your registered account email, or by calling +92 309 5534555.
- Cancellation stops future renewals. You keep full access until the end of the month you have already paid for.
- There are no cancellation fees.
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5. Refunds
- First payment: if you are not satisfied, you can request a full refund within 7 days of your first paid charge.
- Renewals: monthly renewal payments are not refundable. You can cancel before the next renewal instead.
- Duplicate or incorrect charges: if you were charged twice, or charged an amount different from your invoice, we will refund the difference in full, whenever you report it.
- How to request: email support@smartjewelrypos.com with your registered email, invoice number and the reason.
- Processing: approved refunds are returned to the original card or account used for payment. We process approved refunds within 7 working days. Your bank may take additional time to show the credit.
- Refunds are not given for partial months, unused features, or accounts suspended for breaking our Terms & Conditions.
6. Returns
As a software service, there is nothing physical to return. After a refund or cancellation, your access ends as described above.
7. Your data after cancellation
After your subscription ends, your account is locked but your data is kept for 30 days. During those 30 days you can reactivate your subscription with all data intact, or ask us for an export of your data. After 30 days, your data is permanently deleted and cannot be recovered.
8. Contact
SJ Tech (Smart Jewelry POS), Fourth Floor, Beacon One, Plot 18, Street 10, Bahria Paradise Commercial, Phase 4, Islamabad, Pakistan | Phone: +92 309 5534555 | Email: support@smartjewelrypos.com
